Conditions for Making a Reference Standard Return
The product(s) must be unopened and in its original packaging.
The product(s) must be stored appropriately, as indicated on the certificate of analysis.
In the case the return is being requested due to an error on Herbest’s behalf, we will investigate the root cause of the error. If it is deemed a Herbest error, the product(s) can be returned regardless if it meets the conditions above or not.
Restocking and Shipping Fees
All returns are subject to a 20% restocking fee (unless deemed a Herbest error after investigation).
Shipping fees will not be refunded unless the cause for the return was found to be an error on Herbest’s part.
1. In order to initiate a return, please contact your Herbest representative and provide the following information:
The invoice document number for purchase
The lot number(s) for the product(s) intended to be returned
Reason for return of the product(s)
2. After receiving the information listed above, your herbest representative will generate a return number for you to authorize the return.
3. Once the return number is received, please ship the product(s) with the return number (RTN) referenced on the package. Ensure the product(s) is/are appropriately packaged and stored (i.e. -20oC stored items need to be shipped overnight with an icepack, -80oC items with dry ice). The shipment will be made out to the following address:
Baoji Herbest Bio-Tech Co.,Ltd
BaoTao Road Baoji City Shannxi provience China (zip: 721013)
4. Once the product(s) is/are received and inspected, your representative will issue a return (RTN) document receipt. This document will reflect the funds credited back to you for return of the product(s), minus any applicable restocking or shipping fees. Purchases made via prepayment or NET 30 will have a credit memo for the balance added to their account.